Description based on the Specified Commercial Transactions Act
The following is a description based on the Specified Commercial Transactions Act regarding the products and services provided by KITSUAI.
Seller name
KITSUAI
Operation Manager
Yusuke Sakaki and Masato Tanaka
location
*If requested, we will disclose the information without delay.
telephone number
*If requested, we will disclose the information without delay.
email address
Please contact us using the inquiry form.
Sales price
The price (including tax) will be the amount stated on each product/service page.
Required fees other than the product price
Delivery fee (if there are merchandise items)
Bank transfer fee (if bank transfer is selected)
Other costs listed on each product/service page
Payment Methods
Credit card payment
Other payment methods listed on each product/service page
Payment period
Credit card payment: The withdrawal date determined by each card company
Other payment methods: Payment period stated on each product/service page
Product delivery time/service provision time
Merchandise: Usually shipped within 3 business days after order confirmation
Digital content, experiences, and events: Provided on the date, time, and method specified on each product or service page.
Returns and cancellations
As a general rule, we do not accept returns or exchanges unless the product is defective.
If there is an initial defect or incorrect delivery, please contact us within XX days of receiving the product. We will respond promptly.
Services, experiences and events
Due to the nature of the service, cancellations and refunds cannot be accepted after the application has been confirmed.
However, this does not apply if the event is cancelled due to reasons of the organizer.
Representation and product notices
The expressions and experience values displayed on this website vary from person to person, and we do not necessarily guarantee effectiveness or results.
Sales quantity restrictions
Depending on the product or service, there may be restrictions on sales quantities and the number of participants.
Age restrictions
The products and services provided on this site, including shisha (smoking devices/smoking experiences), are not available to persons under the age of 20.
If we discover that an application or purchase has been made by a person under the age of 20, we may cancel the order or suspend the provision of the service at our discretion. In such cases, whether or not a refund will be granted will be determined in accordance with the rules on the page for each product or service.
others
We strictly prohibit minors from using our services in accordance with the law.
Establishment date: February 2026